Custom Order Proofs
Orders with a custom design will be provided an artwork proof within 1 business day of receiving the order. Upon approval of the proof, the order will be scheduled for production and completed within the number of days listed on the product details page.
Customer Supplied Art
All artwork and images must be provided in minimum of 300 DPI and CMYK color mode. Print Union is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. Print Union is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
Print Union does not provide any design files.
Returns & Refunds
If you are not completely satisfied, upon receiving your products, simply give us a call and we will process your claim for a full refund. If we verify that we made an error, we will expedite the reprinting of the order at no charge. Customer must notify Print Union within 5 business days of delivery of any defects discovered in the ordered product. In the case of wrong inventory item being ordered, customer must return 100% of the received product within 15 days (on their own expense) from the time when the ordered product delivery was taken. Charges for rush printing or shipping are not refundable, including for those orders that are returned for any reason. All orders that are being returned must be shipped by customer's own expense.
Rush OrdersRush turnarounds are available upon written request. Print Union will do its best to accommodate and rush requests without additional fees. Based on the shipping location and the exact rush turnaround, a custom price quote would be prepared. Rush orders generally range from 25-50% of standard pricing.
Color Matching Approval
Print Union is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.
Print Union will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation upon request via email. Our customer service team will inform you of any cancellation charges depending on the stage of the order. If a job is canceled any labor hours or administrative fees will be subtracted from your refund.
If you are not completely satisfied, upon receiving your products, simply give us a call and we will process your claim for a full refund.